GENERAL INFORMATION
Order Confirmation
Order Confirmation

All orders are promptly acknowledged by fax or e-mail. Please read the acknowledgment carefully and contact us immediately with any changes.

Artwork
Artwork

We can produce artwork from your sketch, logo or existing product. Vector art files in Adobe Illustrator format (.ai or .eps) are preferred. When supplying artwork in vector format, please convert all fonts to outlines or paths. Art services are billed at $50.00 (V) per hour.

Production Time
Production Time

Production time begins at noon (EST) on the day the artwork is approved. All orders received after noon will start production on the following business day. We are not responsible for delays in receipt of art due to delivery service failure.

Rush Orders
Rush Orders

Rush service is available for a variety of products. Please call for prior approval and incurred charges.

Dies
Dies

All dies and screens are retained for a period of five years. Dies and screens are the property of PDQLine for your exclusive use and will not be used for other accounts.

Back stamps
Back stamps

Your company name or logo can be struck on the back of any item. Please call for a quote.

Pricing
Pricing

Prices are subject to change without notice. Quantities higher than the catalog list, items not shown in the catalog and variations on items require a special price quote.

Packaging
Packaging

All products are individually poly bagged. Premium packaging options are available at an additional charge. Please call for pricing.

Shipping
Shipping

FOB Vermont.

Terms
Terms

Net 30 upon approval of signed credit application or any major credit card.

Preproduction Samples
Preproduction Samples

Contact us for more information on physical preproduction samples. Virtual proofs are available at no additional charge.

Reorders
Reorders

Set up costs are not incurred on exact reorders, except for printed pins.

Changes or Cancellations
Changes or Cancellations

Requests for changes and cancellations are subject to charges incurred up to the time of the request. Changes may affect production time.

Return Policy
Return Policy

Every effort is made to eliminate errors and misunderstandings. All requests for returns for credit or replacement must be authorized and made within 30 days from invoice date. Defective merchandise will be replaced at no charge. PDQ Line is not responsible for late or non-delivery due to circumstances beyond our control.

Country of Origin
Country of Origin

Country of origin is indicated on the back of the product and/or poly bag.

Trademarks
Trademarks

The logos or trademarks displayed in this catalog are to show design capabilities only and are not available for sale.